Legal

Terms of Use

Last updated: October 25, 2026

These Terms of Use (“Terms”) are an agreement between you and TGcleaning LLC, a New York limited liability company (“Tangerine Cleaning,” “we,” “us”). They apply to your use of tgcleaningnyc.com (the “Site”) and to cleaning services you book with us. By using the Site or booking a service, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Site or our services.

1. Eligibility

You must be at least 18 years old to book a service. When you book, you confirm that you own the property or have the owner’s permission to have it cleaned.

2. Information on the Site and prices

We try to keep the Site accurate, but descriptions, checklists, photos, and prices are for general information. Prices shown on the Site are estimates. The final price depends on the size and condition of the property, the service you choose, and any extras, and is confirmed when you book or before work starts. We may change prices and services at any time, but changes will not affect a booking we have already confirmed unless the job differs from what you described.

3. Bookings

Bookings are made through our online booking system, by phone, or by message. A booking is confirmed only when we confirm it. A date and time you request through a contact form is a request, not a confirmed booking. Please give us accurate information about the property, including its size, condition, pets, and any special needs.

4. Payment

We charge for the cleaning after the work is completed. We may ask for a payment method when you book to secure your appointment, but we charge it for the cleaning only after the work is done. You authorize us and our payment processor to charge the payment method you provide for the confirmed price, any extras you request, and any fees described in sections 5 and 6. Tips are optional and go to the cleaning team. Refunds are described in section 8.

5. Cancellations and rescheduling

You may cancel or reschedule free of charge if you tell us at least 24 hours before your appointment. If you cancel or reschedule with less notice, we may charge a late cancellation fee of 50% of the booking price. The same fee applies if you cancel after our team has left for your property or arrived there, or if you do not respond or do not give us access to the property (see section 6).

If we cancel or reschedule because of something on our side, we will not charge you any fee. If you have already paid, you may choose a refund of that amount or a new date for the cleaning. We will tell you about any change as soon as possible.

For recurring service, these rules apply to each scheduled cleaning. You may end recurring service at any time by contacting us by email or phone. To avoid fees, cancel your upcoming visits at least 24 hours in advance.

6. Access to the property

Please make sure our team can enter the property at the scheduled time and that water and electricity are working. If our team cannot get in because of something on your side, such as a wrong code, missing keys, or a doorman or building staff refusing entry, we will contact you and give you a reasonable time to solve the problem. If we still cannot get in, the visit is treated as a no-access cancellation and we may charge 50% of the booking price. The same applies if the job cannot be done safely (see section 7).

7. Health and safety

Our team may refuse or stop work in conditions that are unsafe or unsanitary, such as biohazards, bodily fluids, mold, pests, hoarding conditions, or threatening behavior. We do not move very heavy furniture, climb above a step ladder, or clean the outside of windows above the ground floor, unless we agree to it in writing.

8. Satisfaction guarantee and refunds

If you are not satisfied with the cleaning, tell us within 24 hours after it is completed and send photos if you can. We do not give automatic refunds. First, we will return to re-clean the problem areas at no extra cost.

We give a full or partial refund if the service was not provided, fully or in part, because of us; if you paid for an extra service that was not performed; if you were charged by mistake or twice; or if we cannot fix a significant problem by re-cleaning.

We do not give refunds when the cleaning was performed and you changed your mind, expected results beyond the service you booked, or are unhappy with something the service did not include. Standard cleaning cannot always remove old or set-in stains, mold, permanent discoloration, surface damage, or other defects, and we do not guarantee their removal.

Damage to property is handled separately from refunds of the cleaning price (see section 9).

9. Damage and property protection

We treat your home and belongings with care, and our team takes reasonable precautions to avoid damage. If you believe an item or surface was damaged during a cleaning, contact us as soon as possible, preferably within 24 hours after the service, with photos and a description of the damage.

We review each case individually and may ask for more information, such as proof of value, the approximate age of the item, or a purchase receipt. Depending on the circumstances, we may repair the item, replace it, or pay appropriate compensation, taking into account what happened and the terms of any applicable insurance coverage. Reporting damage does not mean automatic compensation or that the case is covered by insurance.

We are not responsible for damage that existed before the cleaning, normal wear and tear, hidden defects, improperly installed or unsecured items, or items and surfaces that were already damaged, worn, unstable, or especially fragile before the cleaning.

Before your appointment, please put away or secure cash, jewelry, important documents, art, antiques, collectibles, and valuable or irreplaceable items. Tell us in advance about pets, alarm systems, and any items or surfaces that need special care. Our team may decline to clean a specific item or surface if there is a reasonable risk of damaging it.

10. Working directly with our cleaners

The cleaners we send are provided to you as part of the service we organize. While you use our services and for 12 months after your last service, you agree not to ask our cleaners to do similar work for you directly, outside of Tangerine Cleaning, and not to arrange direct payment for services first arranged or provided through us. If you would like to hire or work directly with a cleaner you met through us, please contact us first to agree on it. This protects the time and resources we spend finding, checking, scheduling, and coordinating our cleaners.

11. Use of the Site

You agree not to misuse the Site. This includes sending spam or false information through our forms, trying to access areas of the Site that are not public, interfering with its security or operation, or using automated tools to copy its content.

12. Intellectual property

The Site and its content, including text, photos, graphics, logos, and the Tangerine Cleaning name, belong to us or our licensors and are protected by law. You may view the Site for personal, non-commercial use. You may not copy, change, or reuse its content without our written permission.

13. Reviews and feedback

Reviews shown on the Site come from real customers through Google. If you send us feedback or suggestions, we may use them without any obligation to you.

14. Third-party services

The Site uses and links to services run by others, such as our booking provider, payment processors, and Google. Their own terms and privacy policies apply, and we are not responsible for them. Our online booking form is provided by a third party. We are not responsible for its outages, errors, or data handling outside our control. If the booking form shows a wrong price, time, or other mistake, the details we confirm to you apply.

15. Disclaimer

Except as stated in these Terms, the Site is provided “as is” and “as available,” without warranties of any kind, to the fullest extent permitted by law. We do not promise that the Site will always be available or free of errors.

16. Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages, or for lost profits or data, related to the Site or our services. Except for property damage handled under section 9, our total liability for any claim related to the Site or a service is limited to the amount you paid for the service that gave rise to the claim. Nothing in these Terms limits liability that cannot be limited by law, such as liability for gross negligence or willful misconduct.

17. Indemnity

You agree to cover our reasonable losses and costs, including legal fees, arising from your misuse of the Site, your breach of these Terms, or unsafe conditions at your property that you did not tell us about.

18. Governing law and disputes

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Please contact us first so we can try to resolve any problem informally. If we cannot, any dispute will be decided by the state or federal courts located in New York City, New York, and you and we agree to those courts’ jurisdiction. Either party may bring an eligible claim in small claims court.

19. Changes to these Terms

We may update these Terms from time to time. We will post the new version on this page and change the “Last updated” date. The Terms in effect when you book apply to that booking.

20. General

If any part of these Terms cannot be enforced, the rest remains in effect. Our failure to enforce a provision is not a waiver. These Terms, together with our Privacy Policy and your booking confirmation, are the entire agreement between you and us about the Site and our services.

21. Contact us